Tixserve

Basic Info

Tixserve is a dynamic and innovative digital ticket fulfilment solution that has revolutionised the way we experience live events. With a vision to simplify and enhance the ticketing experience for both event organisers and attendees, Tixserve was founded on the principle that traditional paper tickets and cumbersome e-tickets are no longer sufficient for today’s fast-paced, digital world. Tixserve has introduced cutting-edge technology to create a seamless and secure ticketing experience, redefining ticket delivery from a cost to an investment. The platform offers a wide range of benefits, from elevating fan experiences, knowing every customer, and driving incremental revenues for event organisers.

For more information, visit: https://www.tixserve.com

Why work with us

For sporting organisations, major events & tournaments, Tixserve provides:

data intelligence for live events
a data-driven Tickets App for fan engagement and ticket delivery
a Matchday Control Centre with AI-powered tout tracking and high-quality customer data
a self-service Distribution Portal for sponsors, clubs and hospitality to do the work for the venues

Impactful Results:

Up to 50% cost savings in ticketing and support
20-50% uplift in ticket sales
At least 5% increase in ancillary revenue

Clients (12)

Supporting England since 1871. Rugby raises passions, but when posting your opinions please respect other fans. Please don't use language that you wouldn't want your kids or grandparents to ... read more

England Rugby Travel provides exclusive ticket, hotel, and travel packages for all England Rugby games and major tournaments worldwide, offering discounts to club members and unforgettable e... read more

Welsh Rugby Union serves as the governing body for rugby in Wales, providing comprehensive information on news, fixtures, and ticketing for the national team, regional teams, and clubs. read more

Scottish Rugby provides exclusive insights and updates about Scottish rugby, fostering a community for fans to engage with the sport and stay informed about players and events. read more

Brochure

Video

Company focus

Services

Enterprise Software

Event Services

Sports Tech & Sporting Goods

Industries

Entertainment

Events Services

Information Technology and Services

Sports

Projects or Case studies (4)

PDF

Quality Data and Ticket Allocations for Welsh Rugby Union

July 2021 - August 2024

The WRU's ticket allocation process has undergone a significant transformation, achieving efficient and low-cost distribution while enhancing data quality and management. By expanding from 300 records for 40,000 tickets to over 600,000 comprehensive ticket holder profiles in just three years, the system now offers complete visibility of every ticket holder, helping to hinder fraud and gain valuable insights. Ticket distribution, which previously took weeks, is now completed instantly with just a few clicks. The streamlined process has reduced workloads by eliminating manual tasks and cash handling, simplifying operations for organisers, partners, sponsors, clubs, hospitality, and other agents. This initiative not only improves efficiency but also provides a comprehensive understanding of the audience across Welsh Rugby.

PDF

Ancillary Revenue & Integrated Systems for St Andrews Links Trust

February 2024 - August 2024

The integration between Tixserve's digital ticketing solution and multiple systems at St Andrews has significantly boosted ancillary revenue and improved visitor experiences. The app's offline functionality ensures uninterrupted access in the open environment, vital for seamless operations. By integrating with St Andrews' golf booking platforms, EPOS systems, retail, golf sales, driving range, restaurants, and practice facilities, the operations have been streamlined, enabling efficient management across all areas. This integration supports the creation and redemption of packages and bundled offers, which enhance the visitor experience and drive additional sales. Furthermore, the system provides deep insights into visitor behaviour, allowing for personalised experiences and deeper customer engagement. This comprehensive approach not only improves operational efficiency but also maximises revenue potential.

PDF

Cost Savings & Revenue Uplift for Football Association of Wales

February 2023 - August 2024

The deployment of digital tickets and digital membership cards at FAW has transformed fan engagement and delivered notable financial results. By building a comprehensive fan database with over 140,000 rich customer profiles, the project enhances audience insights, capturing 35% new data per match on average. This initiative has led to £73,000 in cost savings and £127,000 in additional revenue per season, proving its financial impact. The solution has seen widespread adoption due to its ease of use, driving frequent engagement and ongoing fan interaction. The always-on nature of digital membership cards ensures continuous connection with fans, further enhancing loyalty and satisfaction while maintaining cost efficiency.

PDF

Enriched Sponsorship Value for Hong Kong China Rugby

April 2024 - April 2024

HKCR has significantly enhanced sponsorship value through strategic data access, brand promotion, and the generation of ancillary revenue. Key benefits include compliant data access for sponsors to promote their products and increased visibility and brand presence, driving additional revenue streams. HKCR's sponsors, such as HSBC, enjoyed dedicated access to the Tixserve-powered Control Centre, providing self-sufficiency to distribute and manage their allocated tickets, and comprehensive data insights to know and understand their ticket holders. This enhanced visibility enabled HKCR’s group of sponsors to better understand their audience and tailor marketing strategies accordingly, strengthening their brand presence and maximising ROI.

Contacts

Patrick J Kirby

Managing Director