• Imagine significantly improving customer satisfaction and employee engagement in just days! • Solgari intelligently connects customers to the people and the help they need fast • Powered by Microsoft AI, integrated within Teams & Dynamics 365 and deployed from Azure in minutes The Microsoft Teams AI Contact Centre from Solgari enables any Microsoft Teams user to remain within the Teams Application and provides additional functionality to support great customer service experiences; • Customers can communicate through any preferred communication channel, whether that’s Voice, SMS, email or a Social channel. • Advanced self-service options powered by Microsoft Azure Open AI services ensure customers can be authenticated and find answers to the most common issues quickly. • Intelligent skills-based routing ensures that customers are connected to the right people within the organisation to help resolve their issue on the first call. • AI-powered Copilots can summarise the user's query and provide access to the company’s knowledge base to quickly find the right answers. • Supervisors coordinate the entire experience: monitoring and mentoring Agents mid-call provided with real-time analytics and reports and powerful management tools for easy queue or group adjustments. • Business Leaders are protected by automatically complying with industry-specific regulations and can unlock the full potential of their investments in their Microsoft estate. For more information, please visit the company website at www.solgari.com Contact Details: email: [email protected] EMEA: +353 1 246 1130 Australia: +61 1800 728 103 UK: +44 808 238 9584 USA: +1 855 304 0022 Germany: +49 69 222 222 514 South Africa: +27 105 009 177 Hong Kong: +852 3008 5699 Singapore: +65 3159 0425