Kaptea is a leading integrator of scalable omnichannel solutions with CX expertise in customer support. We build customer experiences over WhatsApp, voice, chat, and SMS that foster genuine human connections and deploy AI where self-service makes sense. Every solution we deliver is powered by our proven customer experience design methodology — built to ensure our clients make and keep personalized promises, building lasting trust.
Kaptea offers omnichannel-CRM integrations with platforms like Microsoft Dynamics, Salesforce, HubSpot and Zendesk, alongside our off-the-shelf products Pronto and Zoe for managing customer engagement. With a track record of partnerships that include An Post, HSE, Barratt Homes, Triumph Motorcycles, and FoodCloud, Kaptea will help you build lasting trust in an omnichannel world.
Why work with us
At Kaptea, we believe promises made and kept are the building blocks of every customer experience. Our methodology applies Conversations for Action, a proven method that ensures every customer promise is personalized — consistently and at scale for service organizations that want to build lasting trust.
