ABOUT ENGAGE HUB
EVERY CUSTOMER IS UNIQUE. ENGAGE EACH ONE.
At Engage Hub, we understand the challenges you face. With innovation at the heart of our business, we have extensive experience in delivering journey orchestration and contact centre automation for some of the world’s most successful brands across all sectors, such as Sainsbury’s, Bank of Ireland, TIM, Medallia, Three Ireland and more.
Our intelligent, AI platform helps our clients to intuitively and effectively select the right solutions that work for their business – while delivering significant cost savings, improving operational efficiencies, cutting call centre waiting times and freeing agents to deal with more complex, valuable queries.
Our products and services have been recognised by Forrester as well as Gartner. Recently, we received a recognition from our client, Sainsbury’s, for providing cutting-edge, AI-powered technology to help improve ’Customer Experience’ at their Tech Supplier Awards.
Power your customer service with our cloud-based AI platform - and deliver effective solutions that work.
For more information, visit www.engagehub.com
Why work with us
Engage Hub offers a comprehensive suite of AI-powered solutions designed to transform customer engagement through seamless journey automation. Here are the top reasons why clients should consider partnering with Engage Hub:
1. AI-Driven Personalisation at Scale
Engage Hub's platform leverages advanced AI and machine learning to deliver hyper-personalised experiences across multiple channels. Their proprietary modules, such as Natural Language Processing (NLP) and Next Best Action predictive analytics, enable businesses to tailor interactions based on real-time customer data, preferences, and behaviours .
2. Rapid Deployment and Seamless Integration
Designed for agility, Engage Hub's solutions can be swiftly implemented without the need to overhaul existing systems. The platform integrates effortlessly with legacy infrastructures and popular technologies like Microsoft, IBM, SAP, and Salesforce, ensuring a smooth transition and minimal disruption .
3. Proven Operational Efficiency and Cost Savings
Clients have reported significant operational improvements, including up to £2 million in annual savings from a single automated journey. Additionally, automation has led to a 52% self-service rate among customers and a 30% reduction in call centre volumes, allowing agents to focus on more complex tasks .
4. Comprehensive Cross-Channel Orchestration
Engage Hub facilitates consistent and personalised communication across various channels, including SMS, email, voice, WhatsApp, and web chat. Their platform ensures that customers receive timely and relevant messages, enhancing engagement and satisfaction
5. Enhanced Security and Compliance
With a strong focus on data protection, Engage Hub's platform is ISO 27001 certified and fully compliant with GDPR and PCI standards. This commitment to security ensures that customer data is handled with the utmost care and in accordance with regulatory requirements .
6. Dedicated Support and Expertise
Engage Hub provides end-to-end support, from strategic consultation to technical assistance, ensuring that clients can maximise the value of their investment. Their team of experts collaborates closely with clients to align solutions with business objectives and deliver measurable outcomes .
7. Recognition and Industry Leadership
Engage Hub has been acknowledged by leading market analysts, including Forrester and Gartner, for its excellence in journey orchestration and customer engagement solutions. Their innovative approach has earned them accolades across various sectors, including financial services, retail, and telecommunications
